Symptoms
- Metrics seem too high/low
- Sudden changes without a clear reason
First: rule out setup issues
- Re-check placement and orientation.
- Ensure secure attachment (no wobble).
Environmental factors
- Surface changes (track vs concrete vs trail)
- Hills/wind
- Footwear
- Fatigue
How to validate
- Repeat a short baseline route at a steady pace.
- Compare 3–5 similar runs.
- Look for consistent shifts rather than one-off spikes.
If you suspect a hardware issue
- Clean sensor contacts/surfaces
- Check firmware version
- Contact Support with:
- Serial number
- Example run(s)
- Photos of placement
