Symptoms
- Sensor doesn’t appear in device list
- Connect fails / times out
- Connect drops repeatedly
Quick checks
- Battery above 20%
- Bluetooth enabled
- App permissions granted
Step-by-step fix
- Close and reopen the app.
- Toggle Bluetooth off/on.
- Turn off and on the sensor.
- Forget device in phone Bluetooth settings (if applicable), then re-pair in app.
- Restart your phone.
If it still won’t connect
- Check for app update.
- Check sensor firmware update.
- Contact Support
