Symptoms
- Live data is blank
- Run recorded but no metrics
- Results don’t sync
Common causes
- Sensor placement/fit
- Permissions (Bluetooth/Location)
- Background restrictions
- Poor connectivity during sync
Step-by-step fix
- Confirm sensor is connected.
- Check permissions. You must allow location and Bluetooth. You can check this on the privacy settings.
- Start a short test run (30–60s) and save.
- Sync/refresh any runs that may not be downloaded from your sensor.
- Sign out/in (if supported).
Still stuck
Send Support:
- Time of run
- Run ID (if shown)
- App + OS versions