Symptoms
- Won’t charge
- Drains quickly
- Shuts off mid-run
Charging troubleshooting
- Try a different cable/adapter.
- Check the charging contacts/port for debris.
- Ensure the charger is fully seated.
Battery drain troubleshooting
- Turn off sensor when not in use
- Update firmware
- Reduce background app restrictions
If it still fails
Contact Support with:
- Serial number
- Firmware version
- Approx. runtime before shutdown